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Terms of Trade

General | Contact | Purchasing | Pricing & Payment | Returns | Exchanges

Please read the following carefully.

By using the website and purchasing products, you agree to abide by the following terms and conditions.


:: You must be 18 or over to view and purchase goods from Matteo Filla's websites.

:: By purchasing, you agree that all details you provide to Matteo Filla for the purpose of ordering or purchasing goods or services are correct, you are using your own Credit Card or you are authorized by legitimate holder to use it in order to purchase the goods.

:: All material is available under ...the Creative Commons Licence, you are welcome to use any of our images, text for your personal use, we thank you for linking us back, you are not allowed to use any of our images for any commercial activity in competition with ourself.

Company Details


Tel: +34-931-742449 lines are open 10am - 5pm GMT
Matteo Filla
calle de San Lluc 66
08918 Badalona

VAT Registration Number: ESY2182597A
Chamber of Commerce Registration Number: [ same as above ]


You can purchase any of our products via any of the following methods:

:: Place an online order on website, this is the method we prefer, because you can see prices and picture and we avoid any mistake, with 10000+ products it is too easy to make a mistake if you order over the phone or in writing.

:: You can also Call or send an EMAIL and we will do the best to meet your needs.

:: Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. It simply confirms that your order and all relevant details were received and are progressing through our system.

:: All purchases are non-changeable, if you made a mistake simply make another order and we will disregard the old one, this is to avoid errors.

:: Matteo Filla may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an Order is cancelled, any payment made for the Products will be refunded in full.

:: Any defective, damaged or incorrect orders shipped will be replaced or refunded according to out terms and conditions ONLY if we are notified within 10 days of receiving your order and it is reasonable to do so.

:: All products and services you see online are AVAILABLE for purchase even though we can not garantee that we can ship any products to any destination.

:: Matteo Filla is not able to control, or take responsibility for the actions of Customs and Excise. We are based in Italy - European Community - we are trying to supply small parcel to any destination, if custom is in between, Please allow more days for delivery.

Pricing & Payment

:: All prices seen on the website are final and include 21% VAT.

:: Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.

:: All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of Matteo Filla until paid for in full.

:: Matteo Filla does not share any information (personal or financial) with any third party.

:: All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase. We use and we see only the last 4 digits of your Credit Card Number.

Payment MethodMinimum OrderNote
Bank Giro Credit0.00€
you wil receive bank details on order confirmation email
Credit Card0.00€VISA, Mastercard, American Express, Diners ... [ any Card ]


:: Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Matteo Filla via EMAIL, Please note that you have to pay return shipping cost. Please send any items to Matteo Filla, calle de San Lluc 66, 08918 Badalona, Spain and when we will receive the parcel we will issue a voucher or refound you.

:: If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

Faulty products damaged items:

:: In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. Please send picture for damaged items and you avoid the annoyance of sending the parcel.


:: If you would like to exchange your items for different products in our range, you may do so within 14 days, Please read the Returns section above: Please place a new order, when we receive the goods back we will deduct from Total the value of returned goods.

This article was published on Thursday 24 September, 2009.
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